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Thank you for choosing Partridge Animal Hospital. Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options. Partridge Animal Hospital requires payment in full at the end of your pet's examination and/or at the time of discharge.

Payment Options:
You can choose from:

• Cash/check, Visa®, MasterCard®, Discover Card®
• Convenient Monthly Payment Options¹ from the CareCredit® Healthcare CreditCard and Scratchpay
• Allow you to begin treatment today and pay over time
• Available for any treatment amount
• Can be used repeatedly - for your entire family - without having to reapply

Deposit & Billing:
For some treatments or hospitalized care, a deposit may be required. Healthcare plans requiring comprehensive care will require a 50% deposit to begin your pet's treatment. We may offer in-house payment options on a case-by-case basis. We charge 1.25% interest on all outstanding account balances older than 30 days in addition to a $3.00 billing fee. If you have an account 120 days past due, Partridge Animal Hospital may relinquish your balance owed to a collection attorney.

Additional Policy Information:
Partridge Animal Hospital charges $40.00 for returned checks.

For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier.

If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available for your pet.

By signing below, you agree to the foregoing terms of payment:

Our goal is to provide excellent individualized medical care in a timely manner. “No shows” and late cancellations inconvenience clients and their pets who need access to medical care in a timely manner. We are instituting an office policy regarding missed appointments. This policy enables us to better utilize our appointments for our patients in need. We are proud of the quality time that we spend with you and your pet, and we also strive to run on time, but we need your cooperation in order to do so.

CANCELLATION OF AN APPOINTMENT: In order to be respectful of other clients and patients, please be courteous and call Partridge Animal Hospital promptly if you are unable to show up for an appointment so this time slot can be reallocated to another patient. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will give another patient access to medical care.

We strive to see patients who arrive on time at their scheduled time. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late for your appointment, we may need to abbreviate or reschedule your pet’s visit.

HOW TO RESCHEDULE YOUR APPOINTMENT:
To cancel or reschedule, please call (727) 526­8700.

LATE CANCELLATIONS: A late cancellation is when an owner fails to cancel their scheduled appointment with a 24­hour advance notice. Call us if you will be late or unable to make your appointment time. We will do all that we can to accommodate your pet’s appointment and to minimize the need to reschedule.

NO­SHOW POLICY: A “No­show” is a missed appointment without cancelling it in an adequate manner. Failure to be present at the time of a scheduled appointment will be recorded in your pet’s medical record as a "no­show."

• First and second missed appointment ­ there will be no charge, but a notation will be made in your pet’s chart.
• Subsequent missed appointments ­ in order to make a future appointment, you will be required to make a prepayment of the exam/consultation charge of $63.00. If your next appointment is kept, this $63.00 will be applied to it. If it is missed, this becomes a non­refundable fee.